Picture a friendly, bi-lingual service person, who is always consistent, helpful, friendly and there to take payments, is the ideal. Five of them in a row are even better! Of course, they could never take a break, a vacation or go out for lunch. 

For all consumers regardless of technology access, the extent and form of vehicles for engagement with their suppliers are critical factors shaping their view and participation in working with their suppliers. Depending on their designs, companies can draw those with limited income into a more inclusive and loyal customer base or treat them in ways that reinforce their marginality.

Internet Payment Portals are well suited for:

• Accepting municipal and private sector payments
• Advertising and promotions
• Surveys (feedback from customers)
  
  

Internet Payment Portals:

• Reduce your bill payment processing costs
• Improve transaction accuracy
• Improve service for customers

Specifically in communities where access to computers and the Internet are limited (e.g. low income communities), we have developed kiosk technology where individuals could gain access to Internet capabilities. This kiosk technology was originally developed by NCR and then later licensed to Georgia Southwestern University and WalterPan LLC for the collection of utilities payments and other municipal e-government functions. We can engage customers from lower socio-economic standing in the timely payment of utility bills and other potential payments.